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Order process

   

Here is some additional information on our order process:

  • After you have submitted an order, you will receive a confirmation email acknowledging that we have received the order and we will then start processing the order.
  • Software will be shipped upon receipt of payment. You will receive an email with download link and license information. No physical shipping is needed.
  • We accept payment by credit card or by money transfer. The fastest way is by ordering using a credit card, money transfers usually take a couple of days up to a week before we receive it.
  • Orders by credit card will be processed by our payment provider Ogone. On completion of the order you will be redirected to a secure page on the Ogone website where you can safely enter your credit card details. When the transaction completes succesfully you will then be taken back to our website and you will directly receive an email with download link and license information.
  • ELWAVE does not run inside a virtual machine. The license explicitly excludes using the software on a virtual machine.